Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Aurix platform ("Aurix," the "Platform"), operated by Aurix AI Solutions LLC ("Company," "we," "us," or "our"), a limited liability company organized under the laws of the State of Ohio. The Platform includes the marketing website at getaurix.ai and the Aurix software application provided at app.getaurix.ai and at customer-specific subdomains of getaurix.ai.

By accessing or using the Platform, you agree to be bound by these Terms, our Privacy Policy, and our Legal Notice. If you do not agree to these Terms, you may not access or use the Platform. If you are entering into these Terms on behalf of a business or other organization, you represent that you have authority to bind that organization, and "you" refers to that organization.

1. Description of Service

Aurix is an AI-powered marketing and business management platform designed for the jewelry and retail industry. The Platform provides the following services:

• AI Ad Campaign Studio: Automated creation and management of advertising campaigns across Meta platforms (Facebook, Instagram) and other channels, including AI-generated ad creative, copy, and targeting recommendations.
• Product Management: Synchronization and management of product inventory between point-of-sale systems and e-commerce platforms, with AI-enhanced product titles, descriptions, and imagery.
• Customer Relationship Management (CRM): Customer data management, segmentation, lead tracking, and automated follow-up sequences.
• Marketing Communications: Email marketing, SMS campaigns, and multi-channel marketing orchestration with compliance management.
• Analytics and Reporting: Performance dashboards, revenue attribution, marketing analytics, and AI-powered business intelligence.
• AI Content Generation: AI-assisted generation of marketing content, product photography, video assets, and advertising materials.

The Platform's features may change over time as we add, modify, or remove functionality. We may also offer some features only under specific plans or as part of a separate order or agreement.

2. Account Registration and Access

• You must create an account to use the Platform. You are responsible for maintaining the confidentiality of your account credentials and for safeguarding any authentication methods, including multi-factor authentication.
• You must provide accurate, current, and complete information during registration and keep your account information updated.
• You are responsible for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any other breach of security.
• You must be at least 18 years of age and capable of forming a binding contract to use the Platform.
• We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used for unauthorized purposes.
• Access to certain features may be restricted based on your account role (for example, viewer, user, manager, or admin) as assigned by your organization's administrator.

3. Acceptable Use

You agree not to use the Platform to:

• Violate any applicable law, regulation, or third-party right.
• Send unsolicited marketing communications (spam) or violate anti-spam laws including the CAN-SPAM Act and the Telephone Consumer Protection Act (TCPA).
• Upload, transmit, or distribute any content that is unlawful, harmful, threatening, abusive, defamatory, infringing, or otherwise objectionable.
• Attempt to gain unauthorized access to any part of the Platform, other accounts, computer systems, or networks connected to the Platform.
• Interfere with or disrupt the integrity or performance of the Platform or the data contained therein, including by introducing malware or by placing an unreasonable load on our infrastructure.
• Use the Platform to create, manage, or distribute advertising that violates Meta Advertising Policies, Google Ads policies, or other applicable advertising platform policies.
• Use AI-generated content in a manner that is deceptive, misleading, or that violates applicable consumer protection or intellectual property laws.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Platform.
• Resell, sublicense, rent, or provide access to the Platform to any unauthorized third party, or use the Platform to build a competing product or service.

4. AI-Generated Content

• The Platform uses artificial intelligence to generate marketing content, product descriptions, ad creative, images, and video assets. AI-generated content is provided as a starting point and should be reviewed before use.
• You are solely responsible for reviewing, approving, and ensuring the accuracy and compliance of all AI-generated content before publishing, deploying, sending, or otherwise distributing it.
• We do not guarantee that AI-generated content will be free from errors, factual inaccuracies, or content that may be deemed inappropriate. We make no warranties regarding the suitability, accuracy, originality, or legality of AI-generated content for any particular purpose.
• AI-generated content is produced using third-party AI providers. Your use of the Platform's AI features is also subject to the usage policies of those providers.
• As between you and us, you retain ownership of content you create using the Platform's AI tools, subject to any applicable third-party licenses or rights and to the terms of the underlying AI providers.
• We may use aggregated, de-identified data about content generation patterns to operate, secure, and improve our AI features and services.

5. Third-Party Integrations

The Platform integrates with various third-party services. Your use of these integrations is subject to the respective terms and policies of each provider:

• Meta (Facebook/Instagram): Use of Meta advertising APIs is subject to the Meta Platform Terms and Advertising Policies.
• Point-of-Sale and E-commerce (Lightspeed, Wix, Shopify, and others): Product and order synchronization is subject to the terms of the connected point-of-sale or e-commerce provider.
• Twilio (SMS): SMS services are subject to Twilio's Acceptable Use Policy and applicable telecommunications regulations.
• SendGrid and Mailchimp (Email): Email delivery is subject to the terms of service and anti-spam policies of the applicable email provider.
• Google (Analytics, Ads): Google services are subject to Google's Terms of Service.

We are not responsible for the availability, accuracy, or functionality of third-party services. You are responsible for maintaining your own accounts and credentials with these third-party services and for complying with their terms.

6. Marketing Communications Compliance

When using the Platform for marketing communications, you agree to:

• Comply with all applicable laws including the CAN-SPAM Act, the TCPA, and applicable state privacy and consumer protection laws.
• Obtain proper consent before sending marketing emails or SMS messages to recipients.
• Honor all opt-out and unsubscribe requests promptly (within 10 business days for email, and immediately for SMS).
• Include accurate sender identification and a valid physical mailing address in all commercial email communications.
• Respect quiet hours for SMS messaging (no messages between 9 PM and 8 AM recipient local time).
• Maintain proper A2P 10DLC registration for commercial SMS messaging as required by carrier regulations.

You are solely responsible for the content of the marketing communications you create and send through the Platform and for ensuring that your recipient lists have been collected and used lawfully.

7. Customer Data and Privacy

Your use of the Platform is also governed by our Privacy Policy, which describes how we collect, use, and protect information. By using the Platform, you acknowledge our data practices as described in the Privacy Policy.

• You retain ownership of the data you upload to or connect with the Platform, including customer and prospect data ("Customer Data"). We process Customer Data on your behalf and on your instructions in order to provide the Platform's services.
• You are responsible for ensuring that your collection and use of Customer Data, and your use of the Platform, comply with applicable data protection laws in your jurisdiction.
• You must obtain all necessary notices, consents, and authorizations from your customers and contacts before uploading their data to the Platform or using it for marketing purposes.
• You grant us a limited license to host, process, and display Customer Data and other content you provide solely as necessary to operate and provide the Platform and its services to you.

8. Intellectual Property

• The Platform, including its design, features, software, source code, documentation, trademarks, and all related intellectual property, is owned by Aurix AI Solutions LLC and its licensors and is protected by applicable intellectual property laws. Further detail is provided in our Legal Notice.
• We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform in accordance with these Terms and any applicable plan or order.
• You retain ownership of any original content, data, images, or materials you upload to the Platform. By uploading content, you grant us a limited license to use, process, store, and display that content as necessary to provide the Platform's services.
• Feedback, suggestions, and ideas you provide about the Platform may be used by us without obligation, restriction, or compensation to you.

9. Plans, Payment, and Billing

• Access to the Platform may require a paid subscription or plan. Pricing, payment terms, and billing cycles will be communicated to you before you incur any charges, whether through the Platform, an order form, or a separate agreement.
• Unless stated otherwise, fees are billed in advance, are non-refundable except where required by law, and exclude applicable taxes, which are your responsibility.
• Subscriptions may renew automatically for successive periods unless cancelled before the end of the then-current term. You may cancel as described in the Platform or by contacting us.
• Third-party costs (such as Meta ad spend, Twilio SMS fees, or email delivery fees) are separate from Platform fees and are billed directly by the respective providers or passed through to you.
• AI content generation may incur usage-based costs. Current AI usage and associated costs are visible within the Platform's analytics dashboard where applicable.
• We may change our fees and plans on a prospective basis. We will provide reasonable notice of any material change before it takes effect.

10. Disclaimers

• THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
• We do not warrant that the Platform will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
• We do not guarantee any specific results from the use of the Platform, including advertising performance, lead quality, conversion rates, or revenue outcomes.
• AI-generated content may contain errors, inaccuracies, or biases. You are responsible for reviewing all content before use.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AURIX AI SOLUTIONS LLC AND ITS OFFICERS, MEMBERS, MANAGERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM: (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE PLATFORM; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE PLATFORM; (C) ANY CONTENT OBTAINED FROM THE PLATFORM, INCLUDING AI-GENERATED CONTENT; (D) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT; OR (E) AD CAMPAIGN PERFORMANCE OR MARKETING RESULTS. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

12. Indemnification

You agree to indemnify, defend, and hold harmless Aurix AI Solutions LLC and its officers, members, managers, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) the marketing communications you send through the Platform; (e) any content or data you upload to the Platform; or (f) your use of AI-generated content.

13. Termination

• You may terminate your account at any time by cancelling your subscription or contacting us. Upon termination, your right to use the Platform will cease.
• We may suspend or terminate your access to the Platform at any time, with or without cause, and with or without notice, including for non-payment or for violation of these Terms.
• Upon termination, we will retain or delete your data in accordance with our Privacy Policy and applicable law. You may request a copy or deletion of your data as described in our Privacy Policy. We may delete data after a reasonable period following termination.
• All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or the Platform shall be resolved exclusively in the state or federal courts located in Hamilton County, Ohio. You consent to the personal jurisdiction and venue of such courts and waive any objection based on inconvenient forum.

15. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last updated" date at the top of this page and may notify you through the Platform or via email. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Platform.

16. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy, Legal Notice, and any order form or plan you agree to, constitute the entire agreement between you and Aurix AI Solutions LLC regarding your use of the Platform.
• Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms shall not be considered a waiver of that right or provision.
• Assignment: You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign our rights and obligations under these Terms without restriction.
• Force Majeure: We shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including natural disasters, acts of government, internet or utility outages, or third-party service failures.

17. Contact Information

If you have any questions about these Terms, please contact us: